COVID-19 Update

COVID-19 Update

Dear Customer:

As you may know, Connecticut Governor Lamont issued Executive Order #7H which orders the in person closure of all non-essential businesses from 8:00 pm, Monday, March 23rd through April 22nd. In his order, construction was deemed an essential business as well as vendors who support construction. We fall into this classification as we supply construction.

Massachusetts has issued a similar order which is in effect through April 7th. In Massachusetts we are also deemed an essential business. Our changes outlined below, will also apply at our West Springfield location.

We take seriously the health, well being and safety of our employees and customers. With that in mind, we are implementing the following effective immediately:

  • Our branches will offer pick up only service as of Monday morning. Each location will have one or more specific customer pick up locations. Place your order with us in advance and we will have it ready for you to pick up at our designated pick up area.
    • You will need to call, email or fax orders into us.
      • Email us
      • Unionville
        • Phone: (860) 673-3213
        • Fax: (860) 675-2125
      • Manchester
        • Phone: (860) 647-8924
        • Fax: (860) 649-0717
      • West Springfield
        • Phone:(413) 732-6900
        • Fax:(413) 732-6922
      • Avon
        • Contact one of the above branches and a sales associate there will enter your order.
    • You can place orders via our website. Below is the link.
    • If you have a cash or charge account, ask for access to it.
      • If you have an S&H cash or charge account, please ask us for access toit. That will ensure that you receive your pricing. Please do note that you should contact us on very large orders to review pricing.
      • Below is the link to request access to your existing account with us.
    • If you have access to your account with us, you can access it from your mobile device us our Web Track App.
      • If you request online access to your account per the above, you can access your account on a mobile device using our Web Track App. Go to the Google Play or Apple App Store and search “Web Track” and “Sanford & Hawley”.
    • For information on Web Track, watch the YouTube below.
    • If you have an assigned sales rep, you may text that person.
    •  Inside Sales Texting.
      • By mid-week, we should have a texting service in place where you can text our inside sales staff. More should follow on this Wednesday or Thursday.
    • Stay Connected with us.
      • There are a number of ways that you can stay connected with us. They include:
        • Skype
        • FaceTime
        • Zoom
          • Zoom offers free accounts that allow unlimited 1-1 meetings screen sharing, and video conference recording. Zoom also allows group meetings up to 40 minutes on their free accounts. Paid accounts are only $15/month/user and allow unlimited meeting durations and recording.
        • Go to Meeting
    •  Pick Up Order Payment.
      • Payment for pick up orders may be by credit card, debit card or S&H house charge account. We will no longer accept cash or checks for customer pickups. We will continue to accept paper checks by mail for payment of S&H house charge accounts.
    •  Statements and Invoices.
      • If we have an email address for you, we will email you your month end statement and invoices. We will mail paper statements and invoices only if we do not have an email address for you. This is necessitated by our reduced onsite staffing.
      • We can email invoices periodically during the month. This can be done daily or on specified day(s) per week. Please let us know if this would be helpful for you.
      • In an upcoming email, we will provide you with a link to allow you to update your email and other contact information with us. You will also be able to let us know if you would like invoices emailed during the course of a month. Also, if you would like a delivery notification when we have completed a delivery.
      • You can also obtain copies of invoices and statements with our Web Track software. See above.
      • Emailed month end statements and invoices should be sent out on Wednesday, April 1, 2020. If you do not receive one, please contact us at
    • Charge Account Payment.
      • Checks to pay your S&H house charge account should be sent to:

Sanford and Hawley, Inc

P.O. Box 545

Unionville, CT 06085-0545

We ask that you no longer mail or drop off account payments at S&H branches.

  • Jobsite Deliveries
    • We will continue jobsite deliveries
    • We will suspend deliveries into occupied living areas.
    • With occupied homes, we can deliver
      • into garages
      • onto open porches
      • outside of homes
      • into areas of a home that are not occupied such as new additions or area that have been totally gutted and are not being occupied and so long as they can be accessed from somewhere other than through the occupied home.
    • We ask that you and all at jobsites social distance at a minimum of 6’ from our drivers and helpers.
    • We will not ask you to sign our delivery paperwork but our staff will need to take delivery photos with our Delivery App on their phone. Photos automatically attach to our order(s)
  • Hours
    • We have modified our hours effective Wednesday, March 25, 2020 to 7:00 am to 3:30 pm Monday to Friday. We may shorten our afternoon pick up hours and will advise if we do so.
  • Steps we are taking
    • Encouraging frequent hand washing and hand sanitizer use.
    • Frequent reminders to maintain social distancing
    • Frequently wiping down shared work surfaces.
    • Enhanced Cleaning and periodic deep cleans
    • Branch Isolation.
      • We have set up protocols to keep each of our operating branches independent of each other to help ensure continuity of operations.
    • Equipment Movement
      • We have moved some equipment to different branches to help ensure continuity of operations.
    • Offsite staff
      • We have a group of sales and other staff working remotely to help ensure service continuity. This group can be reached at their normal store direct dial number and/or email. If they have a company cell and you have it, they are reachable at that as well.
      • Fortunately, our computer and phone systems are able to just about seamlessly keep offsite staff connected and you likely won't know the difference.

I want to reiterate, that our underlying concern is for the safety, health and well being of both our employees and customers. We appreciate you understanding these measures that we have put into place and we very much appreciate your business. If you have any questions, concerns suggestions or just want to talk, please do not hesitate to reach out to me. I can be reached most any time at, (860) 674-7620 or at (860) 250-7246. Skype: Zoom:  

Working together, we will make the most of this current predicament and with the least amount of impact.

Thank you for being our customer and for supporting an independent, family owned business.


PS – see below for additional important information.

If you or any of your workers are sick, please do not come to any of our facilities for pick ups or have us make deliveries to you.

  • You are sick if:
    • You have a temperature above 100 degrees F
    • You do not feel well.
    • You appear weak or ill.
    • You have a cough.
    • You have shortness of breath.
    • Note that the above is not comprehensive and you should refer to current CDC guidelines in determining what sick is.

To minimize your chance of contracting COVID-19.

  • Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place; after blowing your nose, coughing or sneezing; or using the rest room.
  • If soap and water are not available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
  • Avoid touching you eyes, nose and mouth with unwashed hands. Note: this is easier said than done but critical as the virus’s means of entry into one’s body is eyes, nose and mouth.
  • Avoid close contact with people who are sick. Note that we will keep any sick employees home. We ask that you don't come to any of our facilities or have us make deliveries to any of your projects if you or anyone onsite is sick.
  • Maintain social distancing – at least 6 feet. This should help protect you from respiratory droplets produced when an infected person coughs or sneezes.
  • Cover any random coughs and sneezes. If you have other than random coughs or sneezes you are sick and need to stay home.
  • Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow.
    •  Throw used tissues in the trash.
    • Empty your trash at the end of the day into a sealed plastic trash bag.
    • Wash your hands or use hand sanitizer as per the above.
  • Clean and disinfect frequently touched surfaces throughout the day.


How to discontinue home isolation.

If you are sick with COVID-19 or with any COVID-19 symptoms (fever, cough, shortness of breath, etc), your discontinuation of home isolation is outlined below:

People with COVID-19 who have stayed home (home isolated) can stop home isolation under the following conditions:

  • If you will not have a test to determine if you are still contagious, you can leave home after these three things have happened:
    • You have had no fever for at least 72 hours (that is three full days of no fever without the use medicine that reduces fevers) AND
    • other symptoms have improved (for example, when your cough or shortness of breath have improved) AND
    • at least 7 days have passed since your symptoms first appeared
  •  If you will be tested to determine if you are still contagious, you can leave home after these three things have happened:
    •  You no longer have a fever (without the use medicine that reduces fevers) AND
    • other symptoms have improved (for example, when your cough or shortness of breath have improved) AND
    • you received two negative tests in a row, 24 hours apart. Your doctor will follow CDC guidelines.


Note: all information contained in this message is subject to revision, correction and update.