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Recent Blog Posts

4 Ways to Exceed Expectations

Many years ago, I began thinking about the subject of exceeding expectations. I would field phone calls from upset clients or listen to team members’ frustrations and I found that most of the time the root of the problem lay in expectations that were set but not met. Because of this dynamic, I began to train, coach, and write about the topic. Over time, I developed the following simple guidelines to help create, and then exceed, expectations.

How to Write a Small-Job Proposal

Some things to keep in mind when preparing a small job “proposal. ” Keep It Simple While Being CompleteI agree that you don’t want to overwhelm the client with too much detail. However, you want to protect yourself and your company from being regarded by the client as not giving them enough detail. Address the EssentialsA good proposal and estimate addresses these questions: What is the problem to be fixed?

Sales Strategies For Custom Builders

The strengths of a home builder’s skill set typically include being adept at assessing risk, entitling land, securing permits, negotiating with finance people, and, of course, managing construction. But selling tends to be the weak link. Sales consultant and author Jeff Shore says that the advice he first gives his builder clients who are looking to improve in this area is to decide what you are.

Insulation Education

Since we all spend most of our time in our homes, it makes sense to want to be as comfortable as possible. Insulation does that, plus it makes this comfort affordable by increasing our home’s energy efficiency. No matter what your choice of material for insulation, they all basically work in the same manner.

Snow Removal Safety Tips

For those who live in the colder climates, snow removal comes with the territory. Unlike mowing the lawn, it’s not the type of job that you can simply get to when it’s most convenient. Often, snow removal is needed at the most un-opportune of times.